Terms and conditions
DEPOSIT FOR THE CONFIRMATION OF YOUR RESERVATION
A booking is guaranteed by payment of a deposit, which amount will be comunicated by the reservation. The deposit can be sent as follows:
- via bank transfer to the following address: Cassa Raiffeisen Val Badia-Fil. Colfosco/BZ - IBAN: IT 29 R 08010 58341 000301000799 SWIFT-BIC: RZSBIT21108.
- directly by credit card
With the payment of the holding deposit, the general terms and conditions, and in particular, the terms of cancellation are considered to be understood and legally wholly accepted.
CANCELLATIONS DURING COVID-19 TIMES
As the state of emergency ended on March 31st in Italy, there are no special cancellation conditions. Our standard terms and conditions apply only, as detailed below.
OUR STANDARD CANCELLATION POLICY
There is no right of withdrawal in the sense of the Italian consumer protection code - nevertheless we grant you the following cancellation conditions:
For reservations cancelled up to 31 days prior to the date of arrival, nothing will be charged.
For cancellations from 30 to 11 days prior to arrival, we will keep the deposit as cancellation fee, while 80% of the booked arrangement will be charged for cancellations from 10 days prior to arrival.
In case of late arrival or early departure, 100% of the total reservation price will be charged.
These conditions are independent of whether the cancelled rooms will be completely or partially resold again. In order to avoid cancellation fees, we suggest to take out travel insurance Hotel Cancellation Plus.
Communication according to Part III, Title III, Section I, of the Italian Consumer Protection Code (GvD 206/2005).
TRIP CANCELLATION INSURANCE HOTEL CANCELLATION PLUS: We recommend to subscribe the coverage “Hotel Cancellation Plus”, which covers all expenses in case of cancellation of the reservation before the vacation period. The insurance must be signed at the same time as the journey is booked.
LATE CHECK-OUT ROOM AND WELLNESS: Before checking out you can enjoy some more hours exploring our beautiful mountains and relax in our wellness centre. Depending on our availability and on request we can extend your stay on your departing day until 4.00 p.m. at an additional charge:
Late check-out room and wellness: € 90.00 per room
LATE CHECK-OUT WELLNESS ONLY: For our SPA-lovers we dedicate some more hours for relax and recharge the energies, with the possibility to book the:
Late check-out wellness only: € 70,00 per room for the use of our wellness center until 7.00 p.m.
We kindly ask you to book your “LATE CHECK OUT” at the front desk.
EXTERNAL GUESTS: Our swimming pools and our saunas are reserved exclusively for our house Guests. Therefore, access is not allowed to people who are not living in our Hotel Cappella. The massages and beauty treatments shown on our beauty brochure are also available to external guests, which are not staying in our Hotel.
SPA & BEAUTY: For organizational reasons and to ensure maximum efficiency, we kindly ask our guests to advise the spa staff for cancellation at least 24 hours before the appointment, after which treatments will be charged to account.
The opening times of our wellness center: Pools: 7.00 a.m. – 7.00 p.m. | Sauna: 3.00 p.m. – 8.00 p.m.| Fitness: 7.00 a.m. – 7.00 p.m. Wellness & Beauty: 10.00 a.m. – 12.00 a.m. & 3.00 p.m. – 8.00 p.m.
MEALS NOT TAKEN: € 15.00 per person per day will be deducted for meals which are not taken (inform us in the morning).
ROOM SERVICE: For this service we require from € 5.00 to € 25,00.
VALUABLES: We cannot accept responsibility for the loss of clients’ valuables. In each room you will find a safe, which can be locked with personal code.
ANIMALS: We are sorry but for allergy-reasons pets are not allowed anymore from winter 2019-20. Thank you in advance for your cooperation and understanding.
DRESS: For dinner, especially for the aperitives and candlelight dinner we have twice a week, we invite our dear Guests to appear in the dining room in an appropriate dress.
PARKING AREA AND GARAGE: The Hotel offers a large underground multi-storey car park with capacity for all the cars of our Guests and staff, equipped with a lift for reaching the Hotel and four charging stations for electric vehicles.
PAYMENT OF THE BILL AND PAYMENT METHODS: Your account can be settled between 7.30 a.m. and 10.00 p.m. We accept cash, Visa, Euro/MasterCard and traveller’s cheques.